This Privacy Statement was last updated on September 27, 2018.
Cliffdoor may collect personal information to help you place and receive delivery orders and to improve the Cliffdoorservice. This Privacy Statement explains howCliffdoor 24 Hours LLC. (“Cliffdoor,” “we,” “us,” or “our”) handles your personal information when you visit or use www.cliffdoor.com, the Cliffdoormobile application, and any other website or mobile application that links to this Privacy Statement (collectively, the “Services”).
Please review this Privacy Statement carefully. By using our Services you consent to the use and sharing of your personal information as described in this Privacy Statement. If you do not agree with these practices, please do not use the Services, or otherwise provide us with your personal information.
Your access to and use of our Services are subject to our Terms and Conditions, which define some of the terms used throughout this Privacy Statement. Delivery Boys should refer to the CliffdoorPrivacy Statement for information on how Cliffdoor collects and uses Delivery Boys’ personal information.
Collection of Information
When you use our Services we may collect or receive information about you.
Information You Provide Directly
You may provide information to us when you use our Services, including when you register with Cliff door, search within or place orders through our Services, contact us with inquiries, respond to surveys, or otherwise access our Services. This information may include your name, email address, phone number, delivery address, and payment information, including credit card information and billing address used to complete the purchase transaction, and other information that may identify you. When you place an order through our Services we collect information related to that order, including the products or services purchased, and the date and time of the purchase and delivery. You may also choose to provide ratings for your Delivery Boy and for the Food Service Provider you ordered from.
Information We Collect AutomaticallyWe also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:
- Information related to the device you use to access our Services;
- The type of web browser and operating system you use to access our Services;
- Your IP address;
- The domain name of your Internet service provider;
- The specific Cliff door pages you visit, content you view, features you use and the date and time of your visits; and
- Your search terms, the website you visited before you came to our Services, and other clickstream data.
Use of InformationWe may use the information we collect or receive about you to:
- Connect your orders to a Delivery Boy and complete your deliveries;
- Complete your purchase transactions;
- Contact you in connection with your orders and deliveries;
- Contact you with promotional offerings or other communications that may be of interest to you;
- Respond to your questions and assist with problems with our Services;
- Personalize the content and features you see when you visit our Services;
- Serve advertisements tailored to your interests;
- Improve the content and functionality of our Services;
- Help the Food Service Providers on our platform improve their offerings;
- Better understand our users’ demographics, interests and behaviors;
- Enhance other information we have about you to help us better understand you and determine your interests;
- Provide recommendations to you;
- Manage our everyday business needs, such as auditing, administration of our Services, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service, or to comply with the law;
- Calculate the total number of visitors to our Services and to each page or feature of our Services.
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or the like, but not including your personal information and any requests, comments or concerns regarding your personal information, will be treated as non-confidential and non-proprietary.
When you use the Services, we may collect precise location data about the progress of your order from the Cliff door app used by the Delivery Boy. If you permit the Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser, we may also collect the precise location of your device when the Cliff door app is running in the foreground or background of your device while we are processing your order. We may also derive your approximate location from your IP address. We use your location information to provide more accurate deliveries of your orders. You can choose whether to enable the location tracking feature through the settings on your device or Platform or when prompted by the Cliffdoormobile app. If you choose to disable the location feature, the Delivery Boy will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations, for instance, if you are located in a large area, such as a park.
Sharing with Third Parties
To help us run our business, we may share your information, including your contact information, ratings, other information you provide directly, and information collected automatically, with entities that provide services to us, including third parties that provide payment processing, advertising services, web analytics, data processing, IT services, customer support and other services. To help provide you with a high quality delivery we also may share your information, including your personal information, with the independent contractor Delivery Boys, who complete your requested deliveries. Similarly, we may share your name, phone number, order information, customer feedback and other information related to your orders with CliffdoorFood Service Providers. We may also disclose aggregate, anonymous information to these third party service providers.
When Required By Law
We recognize that information related to your orders could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity. We have developed a process that strikes a balance between protecting customer privacy and responding to valid law enforcement requests that can be found at https://www.cliffdoor.com/lert
Corporate TransactionsIn the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction.
Accessing and Correcting Your Personal InformationKeeping your personal information current helps ensure that we provide you with the most relevant offers. You can access and update your personal information via your Account profile. While we are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous purchases through our Services for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
Data RetentionWe will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.Cliffdoor may retain aggregate or anonymized data indefinitely.