Cancellations and Refunds
(a) As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Cliffdoor shall have a right to charge you cancellation fee of a minimum INR 75 upto the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners. Cliffdoor shall also have right to charge you cancellation fee for the orders cancelled by Cliffdoor for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Cliffdoor or its restaurant and delivery partners, Cliffdoor shall not charge you any cancellation fee. (b) However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy. (c) We reserve the sole right to cancel your order in the following circumstance: (i) in the event of the designated address following outside the delivery zone offered by us; (ii) failure to contact you by phone or email at the time of confirming the order booking; (iii) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or (iv) unavailability of all the items ordered by you at the time of booking the order; or (v) failure due to reasons beyond our control or attributable to the Vendor.